Planning to get your organization ISO 9001 certified? Do not change your mind because gaining an ISO 9001 certification will definitely improve your organization's business reputation.
It also has the potential of providing many substantial benefits. Improvement in profit results from more creative employees better organization, and better infrastructure.
“ISO 9001 certification will definitely improve your organization's business reputation”
ISO 9001 certification is for any company or organization irrespective of type, size or product or service.
ISO 9001 standard has a number of system requirements which every organization needs to cover in order to meet statutory, regulatory and customer requirements.
The key aim of the standard is to ensure customer satisfaction with the quality management system.
Continual improvement is the process focused on continually improving the efficiency of the organization in order to achieve its objectives.
An organization must have a documented quality management system not a system of documents in order to achieve certification.
The top three purposes of the documentation must be for evidence of conformity, communication of information and sharing of knowledge and it can be of any form of medium.
For example paper, picture, or electronic. Every quality management system should follow important elements of the standard.
Process Model of ISO 9001
The 5 sections that sketch out the requirement of compliant standard, section 4 Quality Management System, section 5 Management Responsibility, section 6 Resource Management, section 7 Product Realization and section 8 Measurement, analysis and improvement.
Section 4 Essentials: An Organization should have a documented system with effective procedures in order to control records and documents.
Section 5 Essentials: The Quality Management System should contain a quality policy. The senior management must demonstrate management commitment, conduct management reviews, and assign authority and responsibility.
Section 6 Essentials: Your system should monitor and review the requirements for resources, infrastructure and environment, human resources and training.
Section 7 Essentials: This section of the standard outlines the needs for planning, purchasing, design and development, production, purchasing, monitoring and measurement and control of customer property.
Section 8 Essentials: All of which are mandatory procedures as defined by ISO 9001 including subclauses internal audit, improvement, monitoring and measurement.
The mechanism for preventing problems from fixing problems before even they occur, finding, reoccurring and developing new and better strategies of getting things done.
Better customer relations is a result of management of enhanced customer communication and product development.
Effective Quality Management System plays important role in reducing headaches.
Customer's complaints and issues and other internal problems should be reduced with your Quality Management System.
When documents are prepared to confirm along with approved supplier lists work instructions, inspection plans, organization charts, process descriptions, specifications, flowcharts are the requirements of ISO 9001:2008 where value can be added to Quality Management System.
The value of ISO 9001 certification for an organization is higher and the documentation required in a system to accomplish ISO 9001 certification is no longer an obligation.
All interested parties that an organization is devoted to the continual improvement and high standard gets the clear note from an ISO 9001 certification.
Quality Management Principles
It builds the seven quality management principles. By following these principles will surely make your organization or business creates the value for its customers.
When you meet and exceed the customer needs, it is actually the primary focus of quality management and that contributes to the long-term success of the enterprise.
It is to be noted that, the motive is not only to attract the customers but to retain the confidence of the consumers. So, adapting to their future needs is a key.
Engagement of people
Value for your customers can be created is much easier when you have an empowered, competent and the engaged people at all the levels of your business or organization.
The activities need to understand which link together and function as a system that may help to achieve more consistency and predictable results.
Have a unified mission or direction which comes from strong leadership is essential to ensure that everyone in the organization understands what we are trying to achieve.
When the organization is successful, it always has an on-going focus on improvement.
If you want to deliver the value to the customers as you do always, reacting to the changes in the internal and external environment is necessary.
Important relationships need to be identified that you have with the interested parties such as suppliers, and sets out the plan to manage them, would probably drive the sustained success.
Evidence-based decision making
Decision making is not an easy task since it naturally involves a degree of uncertainty.
But, ensure that your decision should be based on the analysis and the evaluation of data that produces the desired results.
Additional References for ISO 9001
The International Organization of Standard (ISO) gives an overview of quality management principle and ISO 9001.
You may download the more details in pdf regarding the principles here.
And, you can download an overview of ISO 9001 in PowerPoint presentation.
Besides, there are plenty of videos in youtube about the ISO 9001.
This is one of the good one. It is just short and straight to the point.
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